Privacy policy

Privacy policy

This Privacy Policy describes how lala-charm-co-ltd.myshopify.com (the “Site” or “we”, “our” and “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

General
We, LaLa Charm Company Limited, are committed to meeting the international standards of personal data privacy protection. The following policy (“Privacy Policy”) complies with the requirements of the Personal Data (Privacy) Ordinance (Cap 486, The Laws of Hong Kong). We believe that the requirements of the Personal Data (Privacy) Ordinance address most obligations under laws of personal data privacy protection of other jurisdictions

Your use of this website (“Site”) is subject to the Privacy Policy and the Terms and Conditions of the Site.

You are advised to read the Privacy Policy carefully. The Privacy Policy contains information about what and when we collect personal information from you and how we use and safeguard your information.

By submitting your personal information, you consent to the use of such information as set out in the Privacy Policy.

The personal information we collect from you
We gather your personal information in order to offer our services to you. The personal information we collect from you depends on your usage of this Site.

  • If you do not register an account, we will not collect any personal information from you but you will not be able to enjoy the services that we provide to our registered users.
  • As a registered user, we will collect your contact details, including but not limited to your contact name, telephone number, and email address, in order to send you email updates and special offers, etc.
  • To place an order on the Site, we will collect the following information in order to process and ship your order:-
  • your full name;
  • correspondence address and/or billing address;
  • payment details, including credit card and banking information; and
  • contact details, including contact name, telephone number, and email address.

We may also aggregate information and statistics for the purposes of monitoring usage of the Site. These statistics will not include information that can be used to identify you. The types of information may include the type and version of the browser, the operating system, the IP address, the domain name, and URLs, etc.

 

Use of cookies
Cookies are small information files that are stored on your device when you visit a website and it will recognize your device on future visits. We use cookies to track your use of the Site, customize our service and maintain your shopping record. You can set your browser not to accept cookies. However, some of the functions of the Site may not function when the cookies are removed.

Use of your personal information
The information which we collect from you may be used for

  • providing goods and/or services to you;
  • informing you about the goods and/or services available by us;
  • verifying your identity;
  • processing your payment instruction and checking your credit and payment status in relation to our supply of goods and/or services to you bypassing your information to your credit card provider;
  • business planning of LaLa Charm and improving our goods and/or service;
  • marketing and advertising goods and/or services of LaLa Charm, its related companies, agents, contractors, and third-party suppliers upon your consent;
  • disclosure as stated under “Protection and Disclosure of your information”; and
  • any other purposes as may be agreed between you and us, including those as stated in the order form for certain goods and/or services which you have ordered.

Protection and Disclosure of your personal information
We are committed to protecting the information we collect from you. We take appropriate security measures to protect your personal information against unauthorized access, such as restricting access to your personal information to employees who have a need to use the information.

We will not disclose your personal information held by us to third parties except:-

  • it is a part of providing our service to you, such as shipping your order and establishing payment of any product you ordered;
  • it is to protect our rights or property, this Site, and/or other users of this Site;
  • it is to conduct potential fraud checks; and
  • we are under statutory or contractual obligation or as a request by the court of law.

Marketing
Upon your consent, we may provide you with information about special features of the Site, any other service or products, or related information from us, our related companies, agents, contractors and third party suppliers we think may be interested in you by using the email address, correspondence address and telephone number, etc.. If you prefer not to receive this information, please send a blank email message to [enquiry@lalacharm.com]. If you agree to accept the marketing information provided by us, you can always opt out at a later date.

Third-party links
The Privacy Policy only applies to the Site. If you follow a link to other websites or submit information to a third party via the Site, please read their own privacy policy and we do not accept any responsibility or liability for these policies.

Access to and correction of your personal information
You have the right to access or correct your personal information held by us. If you would like a copy of some or all of your personal data, you are required to complete the data access request form [http://www.pcpd.org.hk/english/publications/files/Dforme.pdf] as prescribed by the Privacy Commissioner for Personal Data and send the completed form, the appropriate proof of your identity (copy of your Hong Kong identity card or passport) and the corresponding charges of your access request to the address listed below. We shall, upon the satisfaction of the proof of your identity, respond to your request within 40 days after the receipt of the request.

If you would like to correct or remove any personal information you provided to us, you are required to submit the personal data correction request form with appropriate proof of your identity (copy of your Hong Kong identity card or passport) to the address listed below.

Disclaimer
No data transmission via the Internet is completely secure. While we will use our best effort to protect your personal information, we cannot guarantee or warrant the security of any information you provide to us. By using the Site, you are deemed to agree that the transmission of your information to us is at your own risk.

Language
This Privacy Policy has been translated into Chinese. If there is any inconsistency between the English version and the Chinese version, the English version shall prevail.

Contact us
We welcome your views about the Site and the Privacy Policy. Enquires or feedback about the Privacy Policy should be addressed to us in writing by mail:-

19/F., SPA Centre,
55 Lockhart Road,
Wanchai,
Hong Kong.

or email to [enquiry@lalacharm.com].